1. Commitment to Your Privacy

At Integrity Home Loans Limited, we adhere to the Privacy Act 2020. This privacy statement details how we collect, store, use, and share your personal information. It does not limit or exclude your rights under the New Zealand Privacy Act 2020.

Should you provide personal information via this website, we will safeguard it as described below. This privacy statement may be updated periodically.

2. Who We Are

Integrity Home Loans is registered in New Zealand. Integrity Home Loans Limited (FSP1009250) is a licensed Financial Advice Provider, allowing advisers operating under our license to offer financial advice to retail clients.

3. Information We May Collect

We might gather personal information from you when you directly provide it or when you use our services. We could also collect information from authorized third parties and public sources.

Types of personal information we may collect include:

  • Contact details: name, address, phone number, email
  • Identification documents: driver’s license, passport, etc.
  • Other relevant information for our services to assist you.

4. Use of Your Information

We use your personal data to assist in mortgage and related services inquiries. If you provide your details via forms on our website or social media, we may add this to our marketing database to contact you with relevant service information.

Without the requested information, we might be unable to assist or notify you about relevant products and services. We do not sell or share your information with third parties without your consent.

5. Retention and Security

We will retain your personal data only as long as necessary for the purpose(s) for which it was collected, subject to legal obligations for longer retention.

We employ cybersecurity safeguards to protect your data, including:

  • Security software
  • Anti-virus software
  • Backup processes
  • Additional cybersecurity measures

6. Information Hosting

Our client records are stored using cloud storage, which may be located outside New Zealand.

Compliance training systems are hosted in New Zealand, while Microsoft 365 Business is hosted in the USA and adheres to the GDPR standards.

When sharing data with third parties, we require them to implement necessary technical and organizational measures. However, we cannot guarantee that providers subject to different privacy laws will not breach their obligations to us.

7. Collection of Information About Third Parties

Effective 1 May 2026 (IPP 3A)

In the course of providing financial advice, we may collect personal information about third parties such as trustees, beneficiaries, directors, shareholders, or guarantors connected to your lending application.

Under the updated Privacy Act 2020, we take reasonable steps to ensure individuals are aware of the collection, its purpose, and their rights to access/correct that information. Where we do not have direct contact details, we may rely on you to notify them.

8. Use of Informal Communication Channels

If you provide information through informal channels (Facebook Messenger, SMS), we will transfer it to secure systems as soon as practicable and limit its retention in those channels. We encourage communication through secure platforms such as email or Trail.

9. Recording of Client Meetings

If we record a meeting (audio or video), we will inform you in advance regarding the purpose, storage, and retention period. We will only record meetings with your clear consent.

10. Access and Correction Rights

You have the right to confirm whether we hold your personal information, access it, and request corrections.

To request a copy of your information or be removed from lists, please contact us at:
Email: info@ihl.nz

11. Internet Use

While we maintain secure connections, any information provided online is at your own risk. Our website may link to other sites with their own policies.

12. If You Have a Privacy Complaint

If our response does not meet your expectations, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

13. Modifications

We reserve the right to modify this policy at our discretion. Changes are effective immediately upon posting.